ChatGPT Business Listing Requirements: Who Can Claim And How To Verify
Before you try to claim your business in ChatGPT, check whether you qualify and have the right details ready. Here is the checklist.
To claim a ChatGPT business listing you must own the business or be authorised to represent it. Local stores and restaurants can currently claim only an existing U.S. listing; eligible online businesses may add a profile where ChatGPT is available. You verify with a business phone, business email, website domain or Shopify login, then the person managing the profile passes an identity check through Persona.
- Owners or authorised representatives can claim.
- Local stores and restaurants: existing U.S. listings only, for now.
- Verification options: business phone, business email, domain DNS record, Shopify.
- Persona may ask for a government ID and business registration.
- No ads account or Enterprise agreement is needed.
Who Qualifies
- You own the business or are authorised to represent it.
- Your business is in a market where ChatGPT operates and OpenAI supports verification.
- Local stores and restaurants: an existing U.S. listing to claim.
- Online businesses: may see an option to add a new profile.
You do not need a ChatGPT ads account or an Enterprise agreement, and claiming is free.
The Four Verification Methods
- Business phone: a code by SMS or automated call.
- Business email: a code sent to an email at your business.
- Website domain: add a DNS TXT record to your domain.
- Shopify: connect your Shopify store.
You will not always see all four; Business Hub offers the methods that fit that listing. A business email on your own domain, and access to your domain’s DNS, make verification much easier. Storebox handles the DNS record for websites we host.
The Identity Check
After OpenAI approves the claim, the person managing the profile completes an identity check through Persona. It may need a government-issued ID, business registration information and proof you can represent the business. Until it passes, you cannot publish edits, connect a product feed, view insights or create a Business Agent.
What To Prepare Before You Claim
- Your business name exactly as registered and as customers know it
- A website on your own domain, with a contact page that matches your listing
- A business phone number and a business email address
- Access to your domain’s DNS settings, or your Shopify login
- A government ID and business registration documents for the identity check
- Description, category, logo, hours, and delivery and return policies
- A product list with prices, if you sell products
For the claim itself, step by step, see our guide to claiming your business in ChatGPT.
Not Eligible Yet?
If your business is local and outside the U.S., you cannot claim a listing yet. OpenAI says it plans to expand to more markets. Use the time to get the prerequisites in place: a proper website on your own domain, a business email and consistent facts everywhere, so you can claim as soon as it opens.
Storebox builds and manages that website and sets up your ChatGPT Business Profile when you qualify, as part of the Starter plan.
Frequently Asked Questions
Do I need a website to claim my business on ChatGPT?
Not for every claim: phone, email and Shopify are also verification options. But a website is required for Business Agents, it is where ChatGPT’s clicks go, and domain verification needs one.
Why can’t I find my business in Business Hub?
Local stores and restaurants can currently claim only existing U.S. listings. Online businesses may be able to add a new profile instead.
What if someone else already claimed my business?
Use the Dispute ownership option in Business Hub and verify your identity. If the listing is locked, contact OpenAI support.
Can my agency or Storebox verify for me?
The identity check has to be passed by the person managing the profile for your business. We prepare everything else and guide you through it.