ChatGPT Business Profile: Get Your Business Set Up In ChatGPT

What OpenAI Launched On November 10

OpenAI introduced Businesses in ChatGPT, a beta that lets a business claim its organisation in ChatGPT, update key details and view engagement insights. The place where you do this is called Business Hub.

If you know Google Business Profile, the idea is familiar: the business confirms it owns the listing, then keeps the facts people see correct. The difference is where those people are. Here they are asking ChatGPT which business to choose.

Alongside profiles, OpenAI launched Business Agents: eligible U.S. ecommerce and online service businesses can publish an assistant that answers shoppers’ questions inside ChatGPT. Read how Business Agents work.

What A Verified Profile Lets You Do

• Correct your details: website, description, category, logo, and delivery and return policies.
• Add products: connect a product feed (CSV or hosted URL) or a Shopify store, so prices and stock stay current.
• See insights: 28 days of mentions, website clicks and the topics people asked about when ChatGPT referenced you.
• Get the blue check: it appears after OpenAI approves the identity check.

OpenAI says it does not share users’ conversations or Business Agent chats with businesses, so the insights are totals, not transcripts. See everything inside Business Hub.

Who Can Claim A Profile Today

You must own the business or be authorised to represent it. Eligible businesses in markets where ChatGPT operates and OpenAI supports verification can apply through Business Hub.

• Local stores and restaurants: can currently claim only an existing U.S. listing.
• Online businesses: eligible online businesses may see an option to add a new profile.
• Business Agents: U.S. ecommerce and online service businesses with a website that meet OpenAI’s policy.

Outside the U.S.? Local listings are not open yet, and OpenAI says it plans to expand. The work that makes a profile useful does not have to wait: a clear website, consistent business facts and a product catalogue. Check the full requirements.

How Storebox Sets Up Your ChatGPT Business Profile

1. Eligibility check. We find your listing in Business Hub, or confirm whether you can add one, and pick the verification route that fits you: business phone, business email, website domain or Shopify.
2. Website and facts ready. We make sure your website, description, category, hours and policies say the same thing everywhere, so the profile matches what ChatGPT reads about you.
3. Verification, with you. OpenAI reviews the claim and then asks the person managing the profile to pass an identity check through Persona, which may need a government ID and business registration. That step has to be yours; we prepare the details and walk you through it.
4. Profile published. We fill in the profile, connect your products where relevant and set up domain verification on the website we host for you.
5. Kept current. When your hours, offers or products change, we update the profile, and your monthly report includes ChatGPT mentions and clicks once OpenAI shows them.

ChatGPT Business Profile setup is included in the Storebox Starter plan, alongside your website, Google Business Profile optimisation, SEO and AI visibility.

Why Your Website Still Matters

The profile points people somewhere. For online businesses, OpenAI counts a mention when ChatGPT references your website, and the clicks it reports are clicks to your website. Domain verification is one way to prove ownership, and Business Agents are only open to businesses with a website.

OpenAI is clear that claiming a profile does not guarantee better placement or more sales, and that advertising does not influence ChatGPT’s independent answers. What you can control is that the facts are correct and your website answers the questions customers ask. How to get recommended by ChatGPT.

Frequently Asked Questions